Terms of service

THE CITY GOLF CLUB — TERMS AND CONDITIONS

The City Golf Club Limited Unit 1A, Gunnery Terrace, Royal Arsenal, London, SE18 6SW

Last updated: 20th February 2026

PART A: GENERAL TERMS

These Terms and Conditions ("Terms") govern your use of the facilities, services, and membership offerings provided by The City Golf Club Limited ("the Club", "we", "us", "our"), a company registered in England and Wales, operating from Unit 1A, Gunnery Terrace, Royal Arsenal, London, SE18 6SW.

By becoming a Member, making a booking, attending a coaching session, hiring the venue, or otherwise using the Club's facilities, you agree to be bound by these Terms in full. We reserve the right to amend these Terms from time to time. Material changes will be communicated to Members by email with no less than 30 days' notice. Continued use of the Club's facilities after such notice constitutes acceptance of the amended Terms.

These Terms should be read in conjunction with our Privacy Policy, available separately on our website.

1. DEFINITIONS

In these Terms, the following definitions apply:

"Booking" means a reservation for a simulator bay session made through the Booking Platform.

"Booking Platform" means the Your Golf Booking platform (or such replacement platform as the Club may adopt from time to time) through which bookings and membership payments are processed.

"Club Member" means an individual holding a Club Membership as described in clause 5.1.

"All In Member" means an individual holding an All In Membership as described in clause 5.2.

"Founder Member" means an individual holding a Founder Membership as described in clause 5.3.

"Corporate Member" means a business entity holding a Corporate Membership or Corporate Plus Membership as described in clauses 5.4 and 5.5, and "Nominated Users" means the individuals designated by a Corporate Member to use the Club's facilities.

"Guest" means any individual who is not a Member but attends the Club as the guest of a Member or pursuant to a casual booking.

"Member" means any individual or entity holding any category of membership described in Part B of these Terms.

"Membership Period" means the minimum commitment period applicable to the relevant membership category.

"Premises" means Unit 1A, Gunnery Terrace, Royal Arsenal, London, SE18 6SW, including all simulator bays, communal areas, and any outdoor areas operated by the Club.

"Simulator Bay" or "Bay" means one of the Club's three TrackMan iO golf simulator bays.

2. ELIGIBILITY

2.1 Individual Memberships (Club, All In, and Founder) are open to individuals aged 18 or over.

2.2 Corporate Memberships are open to businesses, partnerships, and other legal entities. Nominated Users must be aged 18 or over and must be employees, directors, partners, or contractors of the Corporate Member.

2.3 Children under the age of 18 may attend the Premises as Guests, provided they are accompanied and supervised by a responsible adult aged 18 or over at all times. The supervising adult is responsible for the conduct and safety of any child they bring to the Premises.

2.4 We reserve the right to refuse or revoke membership or entry to any person at our absolute discretion, without obligation to provide a reason.

3. BOOKINGS — GENERAL PROVISIONS

3.1 All simulator bay bookings must be made through the Booking Platform. The standard session length is 60 minutes.

3.2 Members may book simulator bays up to 14 days in advance, subject to availability.

3.3 Bookings are personal to the Member who made them and are non-transferable, except that Corporate Membership bookings may be used by any Nominated User of that Corporate Member.

3.4 Members should arrive promptly for their booking. Late arrival will result in a reduction of session time; the session will end at the originally scheduled time. If a Member arrives more than 20 minutes after the scheduled start time, the Club reserves the right to treat the booking as a no-show and release the bay.

3.5 Cancellation of individual bookings. Members may cancel a booking free of charge provided at least 24 hours' notice is given via the Booking Platform. Cancellations made with less than 24 hours' notice will result in the booking hour being deducted from the Member's monthly entitlement (or, for All In and Founder Members, recorded as a no-show for the purposes of clause 3.6).

3.6 No-show policy. A "no-show" occurs where a Member fails to attend a booking without cancelling within the required 24-hour notice period. If a Member accumulates three no-shows within any rolling 3-month period, the Member's ability to make advance bookings will be automatically suspended for a period of 7 days. Repeated no-show suspensions may result in further action at the Club's discretion, up to and including termination of membership under clause 9.

3.7 Hours entitlement. Unused booking hours included in a Member's monthly entitlement do not carry over to subsequent months and are forfeited at the end of each billing period. Hours have no cash value and are non-transferable between Members.

4. GUESTS

4.1 Members may bring Guests to the Premises to share their booked simulator bay session. There is no limit on the number of Guests a Member may bring to any single session, provided that the presence of Guests does not unreasonably interfere with the quiet enjoyment of the Club's facilities by other Members and their Guests.

4.2 There is no charge for Guest access.

4.3 The Member who brings a Guest is responsible for ensuring that the Guest complies with these Terms at all times. Any breach of these Terms by a Guest may be treated as a breach by the Member who invited them.

4.4 Guests under the age of 18 must be accompanied and supervised by a responsible adult aged 18 or over at all times whilst on the Premises.

4.5 The Club reserves the right to restrict or withdraw Guest access privileges from any Member, either generally or in respect of specific individuals, where in the Club's reasonable opinion Guest conduct has caused or is likely to cause disruption, damage, or complaint.

4.6 The Club reserves the right to refuse admission to any Guest at its absolute discretion.

PART B: MEMBERSHIP TERMS

5. MEMBERSHIP CATEGORIES AND ENTITLEMENTS

5.1 Club Membership

(a) Monthly fee: £125 per month.

(b) Booking entitlement: 8 hours of simulator bay bookings per calendar month.

(d) Guest access: Free, in accordance with clause 4.

(e) Leagues and tournaments: Access to all Club-organised leagues and tournaments (subject to separate competition rules where applicable).

(f) Minimum term: 6 months from the date of sign-up ("Initial Term"). After the Initial Term, the membership continues on a rolling monthly basis until terminated in accordance with clause 8.

5.2 All In Membership

(a) Monthly fee: £175 per month.

(b) Booking entitlement: Unlimited simulator bay bookings, subject to a fair usage policy of a maximum of 2 hours of bookings per day.

(d) Guest access: Free, in accordance with clause 4.

(e) Leagues and tournaments: Access to all Club-organised leagues and tournaments (subject to separate competition rules where applicable).

(f) Introductory coaching session: One complimentary introductory lesson with the Club's resident golf coach, to be taken within 3 months of the membership start date. This entitlement is non-transferable and non-refundable. If not redeemed within 3 months, the entitlement lapses.

(g) Monthly swing tip: All In Members may submit a video of their swing to the Club's resident golf coach once per calendar month and will receive a personalised swing tip video in return. Videos must be submitted in a format and manner specified by the Club. The Club will use reasonable endeavours to return the swing tip video within 14 days of submission. This benefit is provided on a goodwill basis and the Club does not guarantee any particular outcome or improvement.

(h) Minimum term: 6 months from the date of sign-up ("Initial Term"). After the Initial Term, the membership continues on a rolling monthly basis until terminated in accordance with clause 8.

5.3 Founder Membership

(a) Fee: £1,500, payable in full at the time of sign-up.

(b) Entitlements: Founder Members enjoy the same entitlements as All In Members, as set out in clause 5.2(b)–(g) above.

(c) Duration: 12 months from the date of sign-up. Founder Memberships do not automatically renew. At the expiry of the 12-month term, the Founder Member may, at their option, sign up for a Club Membership or All In Membership at the prevailing rates, but shall have no automatic right to renewal on Founder terms.

(d) Limited availability: Founder Memberships are offered in limited numbers at the Club's sole discretion. The Club reserves the right to withdraw the Founder Membership offering at any time without prior notice.

(e) No cancellation: Founder Memberships may not be cancelled during the 12-month term and the fee is non-refundable, subject to clause 7 (Cooling-Off Period) and your statutory rights.

5.4 Corporate Membership

(a) Annual fee: £2,400 plus VAT, payable in full at the time of sign-up or in such instalments as the Club may agree in writing.

(b) Nominated Users: Up to 4 individuals nominated by the Corporate Member. The Corporate Member must notify the Club in writing of its Nominated Users at the time of sign-up and may change Nominated Users by giving the Club reasonable written notice, subject to a maximum of 2 changes per quarter.

(c) Booking entitlement: 8 hours of simulator bay bookings per calendar month, shared between all Nominated Users. Bookings may be made Monday to Friday only.

(d) Advance booking window: Up to 14 days in advance.

(e) Guest access: Nominated Users may bring Guests in accordance with clause 4.

(f) Venue hire discount: Corporate Members are entitled to a discount on private venue hire, the rate and availability of which shall be at the Club's discretion and communicated to the Corporate Member separately.

(g) Duration: 12 months from the date of sign-up. Corporate Memberships do not automatically renew.

(h) No cancellation: Corporate Memberships may not be cancelled during the 12-month term and fees are non-refundable, subject to your statutory rights.

(i) Authorised representative: The Corporate Member shall appoint an authorised representative who shall be the Club's primary point of contact. The Corporate Member is responsible for ensuring that all Nominated Users comply with these Terms. Any breach by a Nominated User may be treated as a breach by the Corporate Member.

5.5 Corporate Plus Membership

(a) Annual fee: £3,900 plus VAT, payable in full at the time of sign-up or in such instalments as the Club may agree in writing.

(b) Nominated Users: Up to 8 individuals nominated by the Corporate Member, subject to the same provisions as clause 5.4(b).

(c) Booking entitlement: 16 hours of simulator bay bookings per calendar month, shared between all Nominated Users. Bookings may be made Monday to Sunday.

(d) All other provisions of clause 5.4(d)–(i) apply equally to Corporate Plus Memberships.

6. PAYMENT

6.1 Individual memberships (Club and All In). Monthly membership fees are payable in advance. The first payment is taken on the date of sign-up. Subsequent payments are taken on the corresponding date of each following month via the Booking Platform. All payments are processed through the payment methods available on the Booking Platform.

6.2 Founder Memberships. The full fee of £1,500 is payable at the time of sign-up via the Booking Platform.

6.3 Corporate Memberships. The full annual fee (plus VAT) is payable at the time of sign-up, unless the Club agrees alternative payment arrangements in writing. Corporate fees are payable via the Booking Platform or by bank transfer as agreed.

6.4 Failed payments. If a payment fails, the Club will attempt to collect payment again within 7 days. If payment remains outstanding after 14 days, the Club may suspend the Member's access to the Club's facilities. If payment remains outstanding after 30 days, the Club may terminate the membership immediately and pursue the outstanding balance. The Member shall be liable for all reasonable costs and expenses incurred by the Club in recovering unpaid fees, including (without limitation) administrative charges and debt collection agency fees.

6.5 No joining fees. No joining fee is payable for any membership category.

6.6 Price changes. The Club may increase membership fees by giving Members not less than 30 days' written notice (by email to the address held on the Member's account). Any increase will take effect from the start of the next billing period following the expiry of the notice period. If a Member does not wish to accept a fee increase, the Member may cancel their membership in accordance with clause 8, and the increase will not apply during the notice period.

6.7 VAT. Individual membership fees are inclusive of VAT (where applicable). Corporate membership fees are stated exclusive of VAT, which shall be added at the prevailing rate.

7. COOLING-OFF PERIOD

7.1 Where a membership is purchased online, via the Booking Platform, or by any other means that constitutes a "distance contract" or "off-premises contract" within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs"), the Member has the right to cancel the membership within 14 days of the date on which the membership commences ("Cooling-Off Period"), without giving any reason.

7.2 To exercise the right to cancel during the Cooling-Off Period, the Member must inform the Club by a clear written statement sent by email to info@thecitygc.com or by post to the Club's address. A cancellation form is available on request.

7.3 If the Member cancels within the Cooling-Off Period:

(a) The Club will reimburse the Member for all payments received, less a proportionate amount for any services already provided up to the point of cancellation. For monthly memberships, this will be calculated on a pro-rata daily basis. For Founder Memberships, the daily rate shall be calculated as £1,500 divided by 365.

(b) Reimbursement will be made within 14 days of the Club receiving the cancellation notice, using the same payment method as the original transaction, unless the Member expressly agrees otherwise.

7.4 By making a booking or using the Club's facilities during the Cooling-Off Period, the Member acknowledges that they have requested the Club to begin providing services before the end of the Cooling-Off Period, and that the Member will be liable to pay for services provided up to the point of cancellation.

7.5 This clause 7 does not apply to Corporate Memberships where the Corporate Member is acting in the course of its business (as such contracts are not consumer contracts within the scope of the CCRs).

8. CANCELLATION AND TERMINATION OF MEMBERSHIP

8.1 Cancellation by the Member — Individual Memberships (Club and All In)

(a) During the Initial Term (first 6 months), the membership may not be cancelled except in accordance with clause 7 (Cooling-Off Period) or by mutual written agreement.

(b) After the expiry of the Initial Term, the Member may cancel at any time by giving at least 30 days' written notice to the Club by email to info@thecitygc.com. The membership will terminate at the end of the 30-day notice period. The Member remains liable for all fees falling due during the notice period.

(d) The Club will confirm receipt of a cancellation notice by email within 5 working days. Cancellation is not effective until the Club sends this confirmation.

8.2 Cancellation by the Member — Founder Memberships

Founder Memberships are for a fixed term of 12 months and cannot be cancelled during the term. The membership expires automatically at the end of the 12-month period. No refund is available, subject to clause 7 and your statutory rights.

8.3 Cancellation by the Member — Corporate Memberships

Corporate Memberships (including Corporate Plus) are for a fixed term of 12 months and cannot be cancelled during the term. The membership expires automatically at the end of the 12-month period. No refund is available.

8.4 Cancellation by the Club

The Club may suspend or terminate any membership immediately by written notice if:

(a) the Member (or any Guest or Nominated User of the Member) commits a material breach of these Terms;

(b) the Member (or any Guest or Nominated User) engages in conduct that the Club reasonably considers to be abusive, threatening, discriminatory, or otherwise unacceptable;

(c) the Member (or any Guest or Nominated User) causes or threatens damage to the Club's property, equipment, or Premises;

(d) the Member fails to pay any fees due in accordance with clause 6;

(e) the Member provides false or misleading information in connection with their membership application; or

(f) the Club reasonably believes that continued membership would be detrimental to the interests of the Club, its staff, or other Members.

In the event of termination under this clause 8.4, no refund of fees paid will be given except where the Club in its sole discretion determines otherwise.

8.5 Effect of termination

On termination or expiry of a membership for any reason:

(a) all unused booking hours are forfeited immediately and have no cash value;

(b) the Member's access to the Booking Platform and the Club's facilities will be deactivated;

(d) clauses which by their nature should survive termination (including clauses relating to liability, intellectual property, and governing law) shall continue in force.

9. MEMBERSHIP FREEZING

9.1 The Club does not offer membership freezing. Members who wish to take a break from their membership should refer to the cancellation provisions in clause 8.

PART C: COACHING

10. COACHING SESSIONS

10.1 The Club offers individual golf coaching sessions with the Club's resident golf coach. Coaching is provided by coaches employed by The City Golf Club Limited.

10.2 Coaching sessions must be booked through the Booking Platform or by such other method as the Club may specify.

10.3 The standard coaching session length is 60 minutes, unless otherwise agreed.

10.4 Cancellation by the Member. A coaching session may be cancelled free of charge provided at least 24 hours' notice is given. Cancellations made with less than 24 hours' notice, or non-attendance without cancellation, will be charged in full.

10.5 Cancellation by the Club or coach. If the Club or coach cancels a session with less than 24 hours' notice, or if the coach is more than 15 minutes late for a scheduled session, the Member will be offered a replacement session at no additional charge at a mutually convenient time.

10.6 Late arrival. If a Member arrives late for a coaching session, the session will still end at the originally scheduled time. If a Member arrives more than 20 minutes late, the Club reserves the right to treat the session as a no-show and charge in full.

10.7 All In and Founder Member coaching benefits. The introductory lesson and monthly swing tip video included with All In and Founder Memberships are subject to the specific terms set out in clauses 5.2(f) and 5.2(g). Additional coaching sessions may be purchased separately.

10.8 Disclaimer. Coaching is provided for general improvement and enjoyment purposes. The Club and its coaches do not guarantee any particular outcome, improvement in performance, or results. Members participate in coaching at their own risk and should inform the coach of any injuries or health conditions before commencing a session.

PART D: PRIVATE HIRE AND EVENTS

11. PRIVATE HIRE AND EVENT BOOKINGS

11.1 The Club offers private hire and event packages, subject to availability. All event bookings are subject to a separate event booking confirmation which will incorporate these Terms.

11.2 Deposit and payment.

(a) A non-refundable deposit of 50% of the total estimated event cost is payable on confirmation of the booking.

(b) The remaining balance is due no later than 10 working days before the date of the event.

11.3 Cancellation by the client. If the client cancels a confirmed event booking, the following charges apply based on the date the Club receives written notice of cancellation:

(a) More than 120 days before the event: no charge (deposit refunded).

(b) 120 to 61 days before the event: 50% of the total agreed event cost.

(d) 30 days or fewer before the event: 100% of the total agreed event cost.

11.4 Cancellation by the Club. The Club reserves the right to cancel an event booking at any time by giving written notice to the client. In such circumstances, the Club will refund all fees paid by the client in respect of the cancelled event, but shall have no further liability to the client.

11.5 Minimum spend. Certain event bookings may be subject to a minimum food and beverage spend, which will be communicated at the time of booking. Any unspent portion of the minimum spend is non-refundable.

11.6 Guest numbers. The client must confirm final guest numbers no later than 5 working days before the event. The Club reserves the right to refuse admission to guests in excess of the agreed number.

11.7 Damages. The client is liable for any damage to the Club's property, equipment, fixtures, or fittings caused by the client or their guests during the event, excluding reasonable wear and tear and consumable items (golf balls, tees, and glassware). The Club will notify the client of any damage and provide reasonable evidence, and the client shall pay the reasonable cost of repair or replacement within 14 days of the Club's written demand.

11.8 External catering. External food and drink may not be brought to the Premises for events without the Club's prior written consent.

11.9 Entertainment and noise. Any entertainment, music, or amplified sound at events must be pre-approved by the Club in writing and must comply with the Club's premises licence and any conditions imposed by the Royal Borough of Greenwich.

11.10 Insurance. For events of 20 guests or more, the client is advised to obtain adequate insurance, including public liability cover. The Club may require evidence of such insurance as a condition of the booking.

12. FORCE MAJEURE

12.1 Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from circumstances beyond that party's reasonable control, including (without limitation) acts of God, pandemic, epidemic, government action, fire, flood, severe weather, strikes, power failure, or failure of telecommunications networks ("Force Majeure Event").

12.2 If an event booking cannot proceed due to a Force Majeure Event, the Club will offer the client a credit to the value of all fees paid, to be redeemed within 12 months of the original event date. If the credit is not redeemed within 12 months, it will expire with no further liability on the part of the Club.

PART E: HOUSE RULES AND VENUE POLICIES

13. USE OF FACILITIES AND EQUIPMENT

13.1 Members and Guests may use their own golf clubs and equipment or equipment provided by the Club. The Club provides a selection of golf clubs, balls, and tees for use on the Premises free of charge.

13.2 Club-provided equipment is for use on the Premises only. Removal of any Club equipment from the Premises is prohibited and may be treated as theft.

13.3 Members and Guests must use all Club equipment and simulator bays with reasonable care. The Member shall be liable for any damage to Club equipment or simulator bays caused by misuse, negligence, or reckless behaviour by the Member or their Guests.

13.4 The Club's simulator bays use TrackMan iO technology. Members and Guests must follow all instructions given by Club staff regarding the safe and proper use of the simulators.

13.5 The Club accepts no responsibility for any loss of, or damage to, personal property (including golf clubs and equipment) brought to the Premises by Members or Guests. Members and Guests are advised not to leave personal property unattended.

14. CONDUCT

14.1 Members and Guests must behave in a courteous and respectful manner towards other Members, Guests, and Club staff at all times.

14.2 The Club will not tolerate abusive, threatening, discriminatory, or offensive language or behaviour. Any person engaging in such conduct may be asked to leave the Premises immediately, and their membership may be suspended or terminated in accordance with clause 8.4.

14.3 Members and Guests must not unreasonably interfere with the quiet enjoyment of the Club's facilities by other Members and Guests.

14.4 The Club reserves the right to refuse entry to, or remove from the Premises, any person who in the Club's reasonable opinion is behaving in a manner likely to cause disturbance, offence, or danger to others.

15. FOOD, DRINK, AND ALCOHOL

15.1 Members and Guests may bring their own non-alcoholic food and drink to the Premises. The Club reserves the right to restrict or withdraw this permission at any time, either generally or in specific cases, if in the Club's reasonable opinion it is causing or is likely to cause disruption, hygiene issues, or complaint.

15.2 The bringing of alcoholic drinks onto the Premises is strictly prohibited. All alcoholic drinks must be purchased from the Club. Breach of this clause may result in the individual being asked to leave the Premises immediately.

15.3 The Club operates under a premises licence issued by the Royal Borough of Greenwich. Alcohol is served in accordance with the terms of that licence. The Club reserves the right to refuse the sale or service of alcohol to any person at its absolute discretion, including where the Club reasonably believes a person is underage or intoxicated.

15.4 Members and Guests who use the Club's facilities whilst under the influence of alcohol do so entirely at their own risk. The Club accepts no liability for any injury, loss, or damage arising from the use of facilities by an intoxicated person.

15.5 The use, possession, or supply of illegal drugs on the Premises is strictly prohibited and will result in immediate expulsion and termination of membership, and may be reported to the police.

16. DRESS CODE

16.1 There is no formal dress code. Members and Guests are asked to wear clean and appropriate attire and suitable footwear when using the simulator bays.

17. DOGS AND PETS

17.1 Well-behaved dogs are welcome on the Premises, provided they are kept on a lead at all times and are under the control of their owner or handler.

17.2 Dog owners are solely responsible for the behaviour and welfare of their dogs whilst on the Premises. The owner shall be liable for any damage caused by their dog to the Club's property, equipment, or Premises, or any injury caused to other Members, Guests, or staff.

17.3 Dog owners must clean up after their dogs immediately.

17.4 The Club reserves the right to refuse entry to any dog, or to require that a dog be removed from the Premises, at its absolute discretion and without obligation to provide a reason.

17.5 Animals other than dogs are not permitted on the Premises without the Club's prior written consent. Registered assistance dogs are exempt from all restrictions in this clause 17.

18. SMOKING

18.1 Smoking (including the use of electronic cigarettes and vaping devices) is prohibited throughout the Premises in accordance with the Health Act 2006 and any applicable regulations.

19. MOBILE PHONES, PHOTOGRAPHY, AND FILMING

19.1 Mobile phones are permitted on the Premises but must be used with consideration for other Members and Guests.

19.2 Members and Guests must not photograph or film other Members, Guests, or Club staff without their prior consent.

19.3 By entering the Premises, Members and Guests acknowledge that the Club may from time to time photograph, film, or otherwise record activities on the Premises for marketing, promotional, and social media purposes. Signage will be displayed when active filming is taking place. Members and Guests who do not wish to appear in such materials should inform a member of Club staff, who will use reasonable efforts to exclude them.

20. CCTV

20.1 The Club operates closed-circuit television (CCTV) surveillance throughout the Premises for the purposes of security, crime prevention, and the health and safety of Members, Guests, and staff. CCTV does not operate in lavatories or changing areas.

20.2 CCTV footage is recorded and retained in accordance with the Club's Privacy Policy and applicable data protection legislation (including the UK General Data Protection Regulation and the Data Protection Act 2018). Members and Guests have the right to request access to CCTV footage of themselves in accordance with their rights under data protection legislation.

21. HEALTH AND SAFETY

21.1 Members and Guests must comply with all health and safety signage, instructions, and directions given by Club staff.

21.2 By using the Club's facilities, Members and Guests warrant that they are in a reasonable state of physical health to participate in the activities available. Members and Guests with any medical condition, injury, or physical limitation that may affect their ability to safely use the facilities should inform Club staff before participating.

21.3 Persons suffering from any infectious or contagious condition, open wounds, or any condition that may present a risk to the health of others should not use the Club's facilities.

21.4 All accidents and injuries occurring on the Premises must be reported to Club staff immediately.

PART F: LIABILITY AND GENERAL

22. LIABILITY

22.1 Nothing in these Terms excludes or limits the Club's liability for:

(a) death or personal injury caused by the Club's negligence;

(b) fraud or fraudulent misrepresentation; or

22.2 Subject to clause 22.1, the Club shall not be liable for:

(a) any loss of, or damage to, personal property belonging to Members, Guests, or their invitees, howsoever caused, unless such loss or damage is caused by the proven negligence or wilful act of the Club, its employees, or agents;

(b) any indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity, or loss of anticipated savings;

(c) any injury, loss, or damage arising from the Member's or Guest's use of the Club's facilities whilst under the influence of alcohol or drugs; or

(d) any injury, loss, or damage arising from the Member's or Guest's failure to follow health and safety instructions or to use the facilities in a safe and proper manner.

22.3 The Club's total aggregate liability to any Member in respect of all claims arising under or in connection with these Terms in any 12-month period shall not exceed the total fees paid by that Member to the Club in the 12 months preceding the event giving rise to the claim.

22.4 Members and Guests use the Club's facilities at their own risk. The Club does not accept responsibility for any injury, loss, or damage unless it is caused by the proven negligence or wilful act of the Club, its employees, or agents.

23. INTELLECTUAL PROPERTY

23.1 All intellectual property rights in the Club's name, logo, branding, website content, and marketing materials belong to The City Golf Club Limited or its licensors. Members and Guests may not use, reproduce, or distribute any such materials without the Club's prior written consent.

24. COMPLAINTS

24.1 The Club takes all complaints seriously. Any complaint should be addressed to the Club by email to info@thecitygc.com.

24.2 The Club will acknowledge receipt of a complaint within 48 hours and will endeavour to provide a substantive response within 14 days.

25. NOTICES

25.1 Notices from the Club to a Member will be sent by email to the email address registered on the Member's account. It is the Member's responsibility to ensure their contact details are kept up to date on the Booking Platform.

25.2 Notices from a Member to the Club should be sent by email to info@thecitygc.com.

25.3 A notice sent by email shall be deemed received on the next working day after sending.

26. THIRD-PARTY RIGHTS

26.1 These Terms do not confer any rights on any person or party other than the Member and the Club. No third party shall have any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

27. SEVERABILITY

27.1 If any provision of these Terms is found by any court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from these Terms and the remaining provisions shall continue in full force and effect.

28. ENTIRE AGREEMENT

28.1 These Terms, together with the Club's Privacy Policy and any event booking confirmation, constitute the entire agreement between the Club and the Member in relation to the Member's use of the Club's facilities, and supersede all prior agreements, representations, and understandings (whether written or oral).

28.2 Nothing in this clause limits or excludes liability for fraud or fraudulent misrepresentation.

29. WAIVER

29.1 No failure or delay by the Club in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that right or remedy or the exercise of any other right or remedy.

30. GOVERNING LAW AND JURISDICTION

30.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

30.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.